Operations Gets It Done

In this module, we focus on the role and responsibilities of operations management in an organization.

This module has three chapters:
• Chapter 1 - Introducing the Operations Management Organization
• Chapter 2 - Operations Management
• Chapter 3 - Operational Improvement and Change Initiatives
At the end of this module, you will have an understanding of:
• the value Operations delivers to the organization,
• how business models and company market philosophies drive Operations, and
• quality management and improvement or change initiatives.